Terms & Conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") apply to every service booked with Precision Mobile Auto Spa ("we," "us," "our"), whether you book on our website, by phone, by text, or in person. By booking a service, paying a deposit, or allowing us to work on your vehicle, you agree to these Terms. If you do not agree, please do not book.

2. Our services

We provide mobile auto detailing for daily-driver vehicles, including our Exterior Reset, Interior Reset, Essential Reset Bundle, Premium Reset, and maintenance plans. Our services are maintenance-level cleaning. They are not restoration, paint correction, or repair, unless we agree to that in writing before the appointment.

Results depend on your vehicle's age, materials, and condition. Some stains, odors, scratches, and wear cannot be fully removed, and we cannot guarantee a specific result.

3. Booking and deposits

• A 20% deposit is required to reserve your appointment.
• Your deposit is applied to your final service balance. The deposit percentage is confirmed before your appointment is finalized.
• Your appointment is confirmed once the deposit is received.
• Appointments are available Saturday and Sunday, 8:00 AM to 6:00 PM, unless we agree otherwise.

4. Pricing and adjustments

Prices shown on our website are starting prices for standard-size coupes and sedans in average condition. Final pricing may be affected by vehicle size, vehicle condition, excessive dirt or debris, heavy mud, stains, odors, pet hair, tar, contamination, requested add-ons, service location, and labor required.

If your vehicle needs more work than your package covers, we will tell you the adjusted price before we begin. You can approve the new price, switch packages, or reschedule.

Customers outside our listed service areas may be charged an additional travel fee, which we will tell you before booking.

5. Cancellations, rescheduling, and no-shows

• With at least 24 hours' notice: you may reschedule one time without penalty, and your deposit carries over to your new appointment. If you cancel instead of rescheduling, your deposit is refunded in full to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank. Additional reschedules are accepted with at least 24 hours' notice, subject to availability.
• Less than 24 hours before your appointment: cancellation or rescheduling requests may result in the deposit being forfeited.
• No-shows or no vehicle access: if we arrive and cannot access your vehicle or location, this is treated as a late cancellation and the deposit may be forfeited.
• Weather: because we perform mobile services, appointments may be delayed or rescheduled due to rain, severe weather, unsafe temperatures, site restrictions, or other conditions that could affect service quality or safety. If we initiate a weather-related rescheduling, your deposit will transfer to the next available appointment without an additional charge.
• If we cancel: if we need to cancel for any reason, you may reschedule or receive a full refund of your deposit.

To cancel or reschedule, call or text (502) 586-3497.

6. Your responsibilities

• Provide access to your vehicle, keys, and a safe, legal place to park and work.
• Make sure you have permission to have your vehicle serviced at the location, including from your landlord, apartment complex, HOA, or employer.
• Remove valuables, cash, and personal items before your appointment. We are not responsible for items left in the vehicle.
• Tell us about any known issues, such as loose trim, damaged paint, leaks, electrical problems, or aftermarket parts.
• Be available at the start of the appointment and for the final walkthrough, or arrange another way for us to review the vehicle with you.

7. Service conditions and refusal of service

We bring our own water, power, equipment, and products. We may decline or stop service, or charge an additional fee, if conditions are unsafe or unsanitary. This includes bodily fluids, mold, excessive animal waste, sharp objects, pests, or an unsafe work area.

8. Pre-existing conditions and limitation of liability

We inspect and may photograph your vehicle before we begin. We are not responsible for pre-existing damage or conditions, including scratches, chips, dents, failing or oxidized clear coat, loose or brittle trim, worn upholstery, cracked dashboards, aftermarket parts or wraps, or electronics and components that fail due to age or prior moisture.

If you believe we caused damage, you must tell us within 24 hours of service and send photos. We will review the claim in good faith. To the extent allowed by law, our total liability for any claim related to a service is limited to the amount you paid for that service.

9. Walkthrough and satisfaction

Every service ends with a walkthrough. If something within the scope of your package was missed, tell us during the walkthrough and we will fix it on the spot. Please report any concerns before the detailer leaves the service location so there's an opportunity to inspect and address the issue. Some permanent stains, odors, scratches, oxidation, contamination, and pre-existing damage may not be completely removable, and we do not guarantee their complete removal.

10. Maintenance plans

• Maintenance plans (bi-weekly, monthly, and quarterly) are billed per visit at the member rate shown on our website, currently 20% off our standard starting prices.
• There are no contracts. You may skip a visit or cancel your plan at any time by contacting us.
• Member rates apply while your plan is active. The pricing and adjustment terms above also apply to plan visits.
• To skip a visit, let us know at least 24 hours ahead and we'll move your next visit to the following cycle. You may switch between bi-weekly, monthly, and quarterly plans before your next scheduled visit.

11. Payment

The remaining balance is due after your final walkthrough, when the service is complete. We will send a secure invoice by email that you can pay by card from your phone. Cash is also accepted. Your deposit is subtracted from the total. Payments are processed by third-party payment processors, and we do not store your full card number.

12. Photos of your vehicle

We may take before-and-after photos of your vehicle for our service records. We may also use photos in our marketing, but we will not show your license plate, face, home address, or other personal information without your permission. If you do not want your vehicle featured, just tell us.

13. Text messaging (SMS) terms

14. Governing law

These Terms are governed by the laws of the Commonwealth of Kentucky. Any dispute will be handled in the courts of Jefferson County, Kentucky.

15. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. The Terms in effect when you book apply to that booking.

16. Contact us

Precision Mobile Auto Spa
Mobile service, Louisville, Kentucky
Phone and text: (502) 586-3497
Email: [email protected]