How we work with you

Customer satisfaction is important to us. Your vehicle will be reviewed with you, and realistic expectations will be explained before service begins. We perform all work included in your selected package with professional care.

Some permanent stains, odors, scratches, oxidation, contamination, and pre-existing damage may not be completely removable. We don't promise miracle results or guarantee the complete removal of permanent damage, deep stains, or odors. Please report any concerns before the detailer leaves the service location so there's an opportunity to inspect and address the issue.

A 20% deposit is required to reserve an appointment and will be applied to your final service balance. The deposit percentage is confirmed before your appointment is finalized.

You may reschedule one time without penalty by providing at least 24 hours' notice. Cancellation or rescheduling requests made less than 24 hours before the appointment may result in the deposit being forfeited.

Because we perform mobile services, appointments may be delayed or rescheduled due to rain, severe weather, unsafe temperatures, site restrictions, or other conditions that could affect service quality or safety. If we initiate a weather-related rescheduling, your deposit will transfer to the next available appointment without an additional charge.